Authors

1. Dr. Ankita Jain
2. Dr. Varsha Choudhary

Affiliation

• Associate Professor Dept. of Management- HRM & IB The IIS University, Jaipur
• Visiting Faculty Dept. of Management- HRM & IB The IIS University, Jaipur

Abstract

Service Quality is a key preferred standpoint for the associations to pick up achievement and to maintain in the business world. Like the other administration associations; human services segment has likewise turned into an exceptionally aggressive and quickly developing administration industry around the globe. The greatest test confronted by the wellbeing advertisers is to characterize and measure the service quality.
The paper displays an experimental examination to gauge distinctive measurements of desire of patients in regards to administration quality with the assistance of descriptive analysis and chi-square test. Data were collected through field research among 150 patients and the data were analyzed using descriptive analysis and chi-square test.

Keywords

Service Quality, , Descriptive Analysis, chi-square test

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