Authors

1. Nihar Bhatia
2. Sheenu Jain

Affiliation

• PhD Scholar IIHMR University, Masters in Hospital Administration (MHA), PGDHR; AGM - Quality Assurance, Processes and Operational Excellence, CK Birla Hospitals, Jaipur, Academic Counselor IGNOU PGDHHM, Jaipur
• Associate Professor, Entrepreneurship, Centre Lead LCTBIEL, The LNM Institute of Information Technology, Jaipur

Abstract

Health is a real wealth for people hence, the quality of healthcare services is crucial. Today, several
big players are offering healthcare services, however, improving patients' experiences and
satisfaction is a challenge for healthcare providers. Service quality perception including various
dimensions such as tangibility, reliability, competence, responsiveness, assurance, and empathy
play a crucial role in patient satisfaction. This paper explores the differences between service quality
perception and patient satisfaction in public and private healthcare services. To identify the
differences, this study comprises 180 sample from both types of healthcare service providers.

Keywords

Service perception, patient satisfaction, quality service, Healthcare sector

References

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